Support

Global Technical Support Charter

The charter of Global Technical Support is to ensure that every customer is successful with the implementation and usage of their purchased products. All users should have the ability and resources required to complete their work without hindrance from technical difficulties. Where technical problems are encountered, we endeavor to minimize disruption to your work and resolve all issues to your complete satisfaction.

Global Technical Support is responsible for telephone, email and web based support services for all Datafarm, Inc. customers and partners.

Hours of Operations

  • US hours: 8:00AM - 8:00PM EST
  • UK hours: 2:00PM - 11:00PM GMT
  • Japan hours: 8:00 - 17:00 JST

Current Services

Telephone Support

+1 (508) 263-9301 (USA)

+44 (870) 974 3779 (Europe)

+91 (80) 32 903 619 (India)

Emailsupport@datafarminc.com
Software Downloads

S-Cubed

eCTDBuilder

eCTDViewer

eCTD GateKeeper

a-Pulse

CRT Applications

Publishing Tools

Support Features Coming Soon

  • Search the new Support Knowledge Base
  • Review Support Articles and Technical Bulletins
  • Download products
  • Download product documentation
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What is New and Hot?
 

eCTDViewer® Web Edition

Datafarm is pleased to announce the availability of eCTDViewer® Web Edition 4.0, a web-based viewing application that can be used as a primary and/or secondary viewing application for eCTD and Non eCTD electronic submissions (NeES).

eCTDViewer® Web Edition is simple, easy to use, scalable, and appropriate for companies of all sizes. This cost effective solution uses industry standard web browser applications, such as MS Internet Explorer or Firefox or Safari, and can significantly reduce the cost of deployment and on-going ownership. End users can be assigned permissions to review eCTD and NeeS applications/ submissions from anywhere in the world.

click here to learn more...
 
 
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